Privacy Policy

1. Introduction

This Privacy Policy explains how Recharge plus ("we", "our") collects, uses, stores and shares your personal information when you use our platform.

2. Information We Collect

• Account info: full name, phone number, email address, password.
• Transaction data: wallet funding, purchases, recipient numbers, meter numbers, smart card numbers.
• Device & usage: IP address, browser, device type, timestamps.
• Support data: messages you send to our support team.

3. How We Use Your Information

• To create and manage your account and wallet.
• To process airtime, data, TV and bill transactions.
• To detect and prevent fraud or abuse.
• To send transactional and service notifications.
• To comply with legal and regulatory obligations.

4. Sharing of Information

We share necessary information with telecom operators, billers and payment processors to fulfil your transactions. We may disclose information to law enforcement when required by law. We never sell your personal data.

5. Data Security

We use encryption in transit, row-level access controls and secure authentication to protect your data. No system is perfectly secure — keep your password and PIN confidential.

6. Data Retention

We retain account and transaction records for as long as your account is active and for a reasonable period afterwards to satisfy legal, accounting or reporting requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting support. Some data may be retained where required by law.

8. Cookies

We use essential cookies and local storage to keep you signed in and maintain session state. We do not use third-party advertising cookies.

9. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent revision.

10. Contact

For privacy-related questions, contact our support team via the in-app help channel.